Shipping policy

At Luxyrest, we strive to process and ship all orders as quickly as possible. Please review the details below regarding our shipping process:

Processing Time

• Orders are typically processed within 2–5 business days.

• During high-demand periods, holidays, or promotional events, processing times may be slightly extended.

Shipping & Transit Time

• Once shipped, delivery typically takes 7–21 business days, depending on destination, carrier routing, and customs processing.

• Some orders may ship from international fulfillment centers, which can result in longer transit times.

• Tracking updates may be limited or delayed while shipments are in transit between facilities or clearing customs.

Tracking Information

• A tracking number is provided once the order has shipped.

• Tracking updates may not appear immediately and can remain unchanged for several days while the package is moving through the carrier’s network.

• “In transit” status indicates the package has left the fulfillment center and is progressing toward delivery.

Delays

• Dovior is not responsible for delays caused by carriers, customs inspections, weather conditions, or other circumstances beyond our control.

• Delivery timeframes are estimates, not guarantees.

Cancellations & Refunds

• Orders cannot be cancelled once they have shipped.

• Refunds are not available for delays when an order is already in transit.

• In certain cases, partial refunds or store credits may be offered as a goodwill gesture for extended delays.

Incorrect Address / Delivery Issues

• Customers are responsible for providing accurate shipping information.

• If a package is delayed or misrouted by the carrier, we will assist in working with the carrier to resolve the issue.

By placing an order with Luxyrest, the customer agrees to this Shipping Policy.